How can we help?

Search below for a straight answer, take a guided tour of any page, or email us — most things are quick.

Common questions

Search above, or pick a topic — every answer is on this page.

I have just signed up — what should I do first?

Take the diagnostic. It is a short adaptive check, usually around five minutes per section, that finds your current level on each skill. It is not a test and it is not scored against anyone; you can skip any question and come back to it, and there is no timer.

When it finishes, Kennara builds your plan from it: a baseline score estimate, your focus areas in the order that would move your score most, and a schedule across the days you have before your test.

If you would rather just start answering questions, you can — practice works without a diagnostic. It will simply take longer to work out where to aim.

Start the diagnostic →Your Home page →

Can I get a guided tour of a page?

Yes. The first time you open a main page, a short spotlight tour highlights the parts that matter and explains each one. You can skip it at any point, and skipping counts as seen so it will not interrupt you again.

Every tour can be replayed as often as you like from the Guided tours list on this page, or from Show me around in your account menu, which starts the tour for whatever page you are on.

Help & support →

What does it mean that questions are verified?

Every question a student sees has been independently checked before it is served. Maths and logic questions are solved again from scratch by a separate symbolic engine, which has to reach the marked answer; code questions are actually compiled and run, and the program output has to match. Nothing is trusted on an AI's say-so.

Reading and writing questions, which have no formula to re-solve, are checked by different models from the one that wrote them — including a reviewer from a different provider entirely — and only published when they all independently agree on the answer. Anything they disagree on is held for a human, never published.

A question that fails any of this is quarantined rather than shown to you.

How does adaptive practice choose my questions?

Practice picks the skill first and the difficulty second. It leans toward the skills that are weakest, most valuable to your score, or due to come back round for review — so your time goes where it moves your score most rather than where you are already comfortable.

Within that skill, the difficulty is matched to your current mastery of it: as your accuracy climbs, the questions get harder. Roughly every sixth question on a skill is deliberately one band above your usual level, so you are never quietly locked at the easy end. Those are labelled when they happen, and getting one wrong costs you very little.

The diagnostic and the short test adapt differently — question by question, and module by module, the way the real exams do.

Start practising →

What is in the Learning Center?

A lesson library covering every exam Kennara offers. Units break into one lesson per concept, and each lesson holds the explanation, the visual, practice on that exact concept, a recap, and your own notes. Where the real exam has a written response, there is an Apply tab with the rubric visible.

Alongside the lessons there are worked examples, flashcards with spaced repetition, concept maps, one-page visual summaries, printable study guides, and — for many units — a short explainer video.

You can read any exam's lessons, whichever exam you are prepping.

Open the Learning Center →

What happens after I get a question wrong?

You get the worked explanation, what the question was actually asking, and — where we can tell — what likely went wrong based on the specific answer you chose rather than just the topic. Under that sits A Deeper Dive: the lesson that teaches the concept, its explainer video where one exists, worked examples, tips and memory hooks.

Kennara only claims a pattern once it has seen it more than once. On a first sighting it says a common trap rather than telling you something about yourself it cannot yet support.

How accurate is my score estimate?

It is an estimate built from your answers on this exam, and it is deliberately shown as a range rather than a single number — the range is the honest width of what your answers so far can support. It narrows as you answer more.

Some numbers are hidden rather than shown small. If you have answered too few questions in an area for a percentage to mean anything, Kennara says how many you have answered instead of printing a figure that would mislead. The same rule applies to week-on-week changes.

The estimate is not a prediction of your exam-day score, and Kennara never claims it is.

Insights →

What can Nara help with?

Nara is the coach built into Kennara. On a question she can walk you through it a step at a time — a nudge first, then narrowing it down, then part of the working, and only then the full solution, so you get as much help as you need and not more. Before you have attempted a question she will offer a hint but not the answer.

On a lesson she answers questions about that lesson. She knows which lesson and which tab you are on, what you have completed recently, and what your plan says next, so asking what should I do after this gets a real answer rather than a general one.

She is grounded in the verified explanation for the thing in front of you, and she will say she cannot answer rather than invent something outside it.

I forgot my password.

Use Forgot password on the sign-in screen and we will email you a secure link. For your security we never say whether an address is registered, so the confirmation looks the same either way.

If the email does not arrive within a few minutes, check spam, and check you are using the address you signed up with.

Reset your password →

I am a parent — how do I connect to my student?

Your student sends you a connection link from their account, valid for 72 hours. Confirming it connects you, which gives you progress reports and lets you handle payment if you want to.

It does not authorise anything on their behalf, and if it expires your student can simply send another.

You can also be invited by a share link, where you enter your own email and the real invitation comes to your inbox — so a student can never approve themselves.

Parent sign-in →

How does the free trial work?

It runs for five days. A card is required to start it, nothing is charged on day one where you are eligible, and we email the payer the day before it ends so the first charge is never a surprise.

Cancelling during the trial stops it before any charge.

Plans & pricing →

How do I cancel?

From your billing page, in one step, through our payment provider's own portal — there is no retention flow and nothing to argue past.

Cancelling stops the next renewal. Access normally continues to the end of the period you have already paid for.

If a parent pays, they cancel from their billing page; if you pay for yourself, you cancel from yours.

Billing →

What data does Kennara collect?

What a feature needs and no more: your answers and the time they took, your mastery and plan, your settings, and the account basics. Age is collected as a birth month and year rather than an exact date, because the exact day is not needed for anything.

We do not sell data, we do not run advertising, and we do not target ads at anyone. Kennara is built for an audience that is mostly under 18, so this is architecture rather than policy.

Privacy policy →

Guided tours

Each one highlights the parts of a page and explains them. They run once by themselves the first time you visit, and you can replay any of them here whenever you like.

  • Your Home page

    The lead card, the day's plan, and where your progress lives.

    Take this tour →
  • Insights

    How your score estimate is built and what it's telling you.

    Take this tour →
  • My Plan

    Your focus areas, your target, and how the plan adapts.

    Take this tour →
  • Schedule

    How sessions are laid out, and how to move them.

    Take this tour →
  • The Learning Center

    Finding lessons for any exam, and what's inside one.

    Take this tour →
  • Inside a lesson

    The tabs on a lesson page and what each one gives you.

    Open the Learning Center →Open any lesson, then choose Show me around.

  • A practice sitting

    The question screen, the tools, and what happens after an answer.

    Take this tour →
  • Review

    Working through what you've missed, and what's due again.

    Take this tour →
  • The Play hub

    Games, quests, XP and what any of it actually affects.

    Take this tour →
  • Teacher workspace

    Setting up a class, sharing the code, and reading what comes back.

    Take this tour →
  • Help & support

    Finding an answer here, and replaying any tour.

Still stuck?

Email [email protected] and a real person will reply. Tell us what you were doing when it happened and we will sort it out.

Privacy, consent, or a request for a copy of your data can go straight to [email protected].

Your account & your rights